Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Polaris XP 1000 Trails and Rocks Editon

Category

Home & Garden

Report number

20210729-021E2-2147361510

Ownership age

About 16 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20210729-021E2-2147361510. Severity: Incident, No Injury. Matched catalog product: Polaris XP 1000 Trails and Rocks Editon. Source model text: XP turbo 1000. Incident: The primary clutch separated and pieces detached, which shredded the drive belt and left me stranded. This is the same condition and problems that Polaris is experiencing with different models, and issued a recall. The recall needs to extend to other models such as mine, due to the risk of injury by the large sections of material that detaches from the clutch and may strike someone if they exit the plastic housing due to the high velocity. I brought my machine to the dealership for analysis because it only has 650 miles on it, and Polaris only agreed to replace the defective part, and all additional damage it caused along with the labor was not going to be covered. The dealership estimated that it would cost me almost $1200, which should not be my responsibility due to their defective part. This should be a mandatory recall before someone is seriously injured. The recall on the other models are due to the exact same problems I experienced, and the injuries that were reported.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20210729-021E2-2147361510. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.