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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Dell Alienware Alienware 15 R4

Category

Electronics

Report number

20210802-B0C8F-2147361427

Ownership age

About 32 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20210802-B0C8F-2147361427. Severity: No Incident, No Injury. Product: Dell Alienware Alienware 15 R4 (Dell Alienware 15 R4 gaming laptop. Dell Purchase ID Can provide at request Purchased on NOV. 23, 2018 Model DX8W5S2 (please redact before posting) Parts shipped with redacted serial number (can provide at request): Storage: SSDR, 512G, P34, 80S3, PC400, HPR Quantity: 1 Memory: Dual In-Line Memory Module, 16GB, 2666, 2RX8, 8G, DDR4, Ss Quantity: 2). Incident: Dell Alienware 15 R4 laptop battery has swollen and damaged product beyond use. I use the laptop from 0-12 hours per day, and keep it in a protective case when not in use. Cleaned and well maintained. Initially computer began to get very hot (too hot to touch) and would cause the C-drive to report an error. The corner of the laptop began to life off the base of the computer and now half of the front corner is completely unattached after a running the laptop to try to diagnose the issue. When I dissassembled the computer to assess the issue, I discovered the Alienware 99 Wh Standard Type: 9NJM1 battery was completely swollen and was responsible for damaging the laptop where it no longer works. The swollen lithium ion battery is a safety hazard and when I looked online a lot of Dell Alienware users have reported the issue on [REDACTED], dell.com, [REDACTED], etc. meaning it's not just myself that has experienced this issue. Some examples are posted below for reference. Due to what appears to be a high incident I decided to report the issue. [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210802-B0C8F-2147361427. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.