Product
Samsung Model Number- RF18HFENBSR US
Category
Kitchen Appliance
Report number
20210804-3E595-2147361388
Ownership age
About 62 months to failure (from purchase date when reported)
Failure type
Product safety incident
Incident narrative
SaferProducts.gov consumer incident report 20210804-3E595-2147361388. Severity: No Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF26J7500SR/AA. Incident: Our Samsung 26 cu. ft. 3-Door French Door Refrigerator with CoolSelect Pantry� in Stainless Steel Model Number: RF26J7500SR/AA has issues staying cold and the internal temp has risen to 55 degrees in a unit set to 37. This is while the front panel displayed a temperature of 37 degrees so we did not know initially. This is unsafe food temperatures. I have contacted Samsung about the issue and they say it is not an issue people have had before. However, I am reporting this because there are a lot of people who have experienced the same issues. Food safety is very important to ensure people do not get sick and the company refuses to recognize the defect. Fortunately, nobody in my house got sick, but with the high temperature and incorrect display, this easily could have happened. The fridge is used by my whole family, including my young child. This happened at the end of June with the temps, but we have had issues with the back freezing over in the past, which is what seemed to cause it since it couldn't stay cool.
Official report number: 20210804-3E595-2147361388. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.