SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210805-5D85E-2147361335. Severity: Incident, No Injury. Product: Samsung Model # RF28HMEDBSR (Samsung Refrigerator Model # RF28HMEDBSR). Incident: My Samsung refrigerated has had issues since 2 years. The ice maker has no ice, slushy ice, gunk in my ice, dripping water etc. I can survive with that. However the bigger problem is the refrigerator not cooling. I did not realize that was the case because the display temperature outside was showing much lower than the actual temperature inside the fridge. My food was rotting at warm temps closer to 60 F. My family has been having unsafe food for who knows how long. I realized food was spoiling way too often and my kids almost had food poisoning. I have had multiple repairs for the cooling issue but the issue keeps re-occurring making me wonder each time if my food is safe to eat. I have now installed a thermometer inside my fridge so I am aware if the temps are warm again. It has been an unpleasant experience trying to ask Samsung for a refund as both of these issues are known defects as per their own Service bulletins. They insist on sending technicians to repair again and again and will not acknowledge repairs for cooling issues. We had an ice maker repair from them which only made matters worse. I have no ice and my refrigerator is at even higher temps now and my freezer is also not cooling anymore. I have had to throw out food on multiple occasions from the fridge and also the freezer. I have been fighting a full refund and don't get anywhere with it. There is an [REDACTED] group of 75,000 people ([REDACTED]) and counting. Customers have received refund to the tune of 7.3 million dollars in the past 25 months and they deny defects their own service bulletins prove. The