SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210812-B7D9B-2147361156. Severity: Incident, No Injury. Product: Carrier Corporation 25VNA048A0030040 (Carrier Corporation Carrier Infinity Greenspeed 4 ton unit Model 25VNA048A0030040). Incident: I have a 3 year old Greenspeed Infinity system model #25VNA0 that completely stopped working on August 6 due to an inverter board failure. After two authorized Carrier service technician visits, the heat pump unit was diagnosed with a failed inverter board, after initially showing a code 95 on the unit. A code 95 indicates that there is high current above 257 volts ac being detected within the board. This same inverter board has been subject to a consumer product safety recall (https://www.cpsc.gov/Recalls/2017/carrier-and-bryant-recall-heat-pumps) of which absolutely no notice was formally sent to us that our unit posed a fire safety hazard. The recall states the following hazard exists "The capacitors in the fuse boards in the heat pumps can stop working causing the unit to overheat, posing a fire hazard." Our service technician is having difficulty sourcing a new inverter board and contacts to Carrier directly have placed blame on distributors and not Carrier corporate for the issues in trying to source a known recall replacement product.