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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS

Category

Kitchen Appliance

Report number

20210820-23ED1-3416388

Ownership age

About 74 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210820-23ED1-3416388. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Source model text: NES59J7630SS. Incident: (08/18/2021) The oven had been set for 375 degrees for about 1 1/2 hours. The consumer's wife, who was going to bake cookies, stated that she heard a couple of pop-pop, crackling sounds coming from the stove. She saw smoke and flames coming from the back of the stove. The consumer turned the stove off at the circuit breaker and called 911. The fire department came out and pulled the stove out from the wall. The panel on the back of the stove was burned.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210820-23ED1-3416388. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.