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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF263BEAESR

Category

Kitchen Appliance

Report number

20210908-C6E05-2147360608

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20210908-C6E05-2147360608. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESR. Source model text: RFBEAESR AA. Incident: RF263BEAESR/AA freezer stopped working, unit has temperature fluctuation, unit does not maintain correct temperature, condensation issue and ice maker stopped working. It�s a design defect known since 2006. I purchase in 03/2020 and multiple reps have been out replaced the compressor 2xs, worked for a bit but now having the same issue with freezer not freezing unsafe temps. I called for service since 8/6 and as of today no one has been out to service my appliance.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210908-C6E05-2147360608. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.