Product
Samsung Chromebook 3 model # 500C-13-K04
Category
Laptop
Report number
20210913-A4912-2147360523
Ownership age
About 5 months to failure (from purchase date when reported)
Failure type
Overheating
Incident narrative
SaferProducts.gov consumer incident report 20210913-A4912-2147360523. Severity: Incident, No Injury. Product: Samsung Chromebook 3 model # 500C-13-K04 (Samsung Chromebook3, metallic gray color, 500C-13-K04, 11.06 inch screen UPC 0727620160). Incident: I was sitting at my dining room table working on my Samsung Laptop when all of a sudden, it started to smoke and rattle and hiss. I got up from the table and proceeded to toss it out onto my deck as it was appearing to be starting to explode. While there thankfully was no bodily harm, it did scorch my table and put me in a state of mental distress for the rest of the evening. My thoughts turned to the possibility of a child using this instrument on their lap and how they would surely have been badly injured. I want to report this to other folks that might be contemplating purchasing a laptop from Samsung to make sure they check the stability of their product. Primarily I want to press Samsung to investigate these inferior machines and find the root of the problem that made this incident occur.
Official report number: 20210913-A4912-2147360523. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.