SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210917-0A367-2147360483. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Kenmore 795.77563600 (Kenmore Refrigerator Model No. 795.77563600 UPC 3850JD8061A). Incident: I would like to report a fire hazard with our Kenmore Refrigerator Model No. 795.77563600 (see attached data plate). Despite contacting American Home Shield and notifying them of the fire hazard (see attached photos) the night that it nearly caught on fire (3 September 2021), our refrigerator was not even assessed by a technician until yesterday (17 September 2021) and, even more troubling, was that it was not until I began doing my own independent research that I was made aware of the historical fire hazard this model of refrigerator presents. Despite American Home Shield�s insistence that this fault can be repaired, after reading other consumer�s issues, we do not feel that it is wise or safe to use a refrigerator that presents a known fire hazard. I would ask that you work with the appropriate vendors/agencies to alert others and investigate the matter for the sake of the safety of other consumers who might not be so lucky as to catch their refrigerator arcing and smoking before it bursts into flames. The light case was so hot that when our son tried to remove it WITH heavy duty mechanics gloves, the heat burned through the leather on the glove and burnt his finger.