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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Surface Pro Pro 4

Category

Electronics

Report number

20210920-AA775-2147360457

Ownership age

About 68 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20210920-AA775-2147360457. Severity: Incident, No Injury. Matched catalog product: Surface Pro Pro 4. Source model text: Surface Pro 4. Incident: My Microsoft surface Pro4 started showing yellow discoloration on the screen over time. One day while using it, I heard a "ping" and the screen detached from the body of the device. Online research suggests this happened as a result of a swollen battery, which poses a fire/chemical danger and not repairable. I have not used the device since then.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20210920-AA775-2147360457. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.