SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20211001-12827-2147359341. Severity: Incident, No Injury. Matched catalog product: Samsung RF28JBEDBSR. Source model text: RF28JBED. Incident: We purchased a Samsung french door refrigerator from Lowe's with 3 year warranty. Had it repaired 3 times for defective ice maker. the entire ice maker replaced once. Attempted to have entire refridgerater replaced due to defect and was denied, we were told ice makers are not covered under warranty. I later found out that there has been numerous service bulletins regarding this same issue, as well as a class action suit. Ice maker constantly freezes up, leaks water on the inside, and out the dispenser onto floor, grows mold on back inside wall. I have contact the company spoke with a rep from Samsung two twice, he wanted to replace defective ice maker again. He informed me a technician wound be contacting me. Never happened. I have emailed this rep, as well as, a rep from the office of the president at Samsung in an attempt to have this resolved. No one has responded. I filed a complaint with the New Jersey BBB where Samsung headquarters are located. Samsung's response was that they had made multiple attempts to contact me but I did not return their calls which was completely untrue. After much research, I have learned that this has been a issue years before we purchased ours. They were and continue to sell a product they know has a manufacturing defect, and are making no attempt to remedy the situation.