Product
Microsoft 1705
Category
Electronics
Report number
20211014-279AE-2147359175
Ownership age
About 59 months to failure (from purchase date when reported)
Failure type
Overheating
Incident narrative
SaferProducts.gov consumer incident report 20211014-279AE-2147359175. Severity: No Incident, No Injury. Product: Microsoft 1705 (Microsoft Surface Book, convertible laptop/tablet, silver Model 1705). Incident: I had a Surface Book that, through normal use, developed screen yellowing due to excess heat. Turns out the heat was coming from the li-ion battery, which eventually heated and swelled up to the point that it a) melted the glue that kept the screen inside the bezel and b) pushed the screen out of the bezel on that side, bulging it out and leaving a considerable gap. The battery had been swelling for a very long time before it got to this point, making it impossible to close the laptop flush anymore. A swollen and overheating li-ion battery is a huge risk that may have led to an explosion, and it likely had been leaking hazardous gasses! Microsoft was no help at all when I reported the issue, and offered nothing but a discount on another same-model Surface Book, with no guarantee that it wouldn't be bringing the same hazard into my home again.
Official report number: 20211014-279AE-2147359175. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.