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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF31FMESBSR

Category

Kitchen Appliance

Report number

20211014-3D657-2147359173

Ownership age

About 74 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20211014-3D657-2147359173. Severity: Injury, Level of care not known. Matched catalog product: Samsung RF31FMESBSR. Source model text: rf31fmesbsr/aa. Incident: I purchased this Samsung refrigerator in august of 2015, and it has stopped cooling three different times. The last time, was in May of this year, where we didnt realize that it had also defrosted the freezer, and made my son in law and I very sick, to the point we both missed work. I have been trying to get it repaired for years, and have been repeatedly told that they had no one in my area to repair it, which was a lie. They did finally send someone to replace my icemaker (part of a class action suit) , and the repair person told me they had been in business for over 20 years, and they tell people that all the time, so they dont have to pay them to do repairs (he wasnt happy about it).

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211014-3D657-2147359173. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.