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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20211014-5425D-2147359174

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20211014-5425D-2147359174. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: RF18HFENBSR-2. Incident: I have 1yr old Samsung fridge/freezer, the freezer did a complete defrost and I lost $300 of food. The freezer temperature was -2 when the freezer defrosted. 3 attempts were made to repair, I told them the lemon law and wanted a full refund for food and fridge and they said no. The 2nd attempt was canceled by the repair company that works for Samsung only canceled the 2nd appointment due to no parts available. When they got the new part and came on the 3rd appointment the new part was broken and wanted to reschedule a 4th appointment. I've lost a lot of time and $ because of bad products known by Samsung

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211014-5425D-2147359174. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.