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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung SM-R830NZDAXAR

Category

Fitness Equipment

Report number

20211014-9C821-2147359171

Ownership age

About 14 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20211014-9C821-2147359171. Severity: Injury, No First Aid or Medical Attention Received. Product: Samsung SM-R830NZDAXAR (Samsung Galaxy Watch Active 2, 40mm, Pink Gold, Bluetooth. Model SM-R830NZDAXAR). Incident: Samsung Galaxy Watch Active 2 is marketed by Samsung as a waterproof device. Marketing by the company specifically illustrates submersion in pools and other water features. Samsung goes into detail on the products page of their website, on how to active the device for water use. My device never experienced submersion in water, only occasional splashing from hand washing. However, the device been to unexpectedly overheat, causing pain to the touch. When the device was returned to Samsung for repair, they stated that the device is not intended to make contact with water, and denied the warranty repair. Samsung markets the device as waterproof for use in multiple instances of water contact, yet limited water exposure can cause lead to water intrusion causing a short circuit leading to overheating. This overheating caused the device to be extremely hot, and unable to be held. If the device was worn by someone with limited feeling in their extremities, this could cause severe burning or worse.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211014-9C821-2147359171. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.