Product
Microsoft Surface Book
Category
Electronics
Report number
20211015-8508D-2147359161
Ownership age
About 57 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20211015-8508D-2147359161. Severity: Incident, No Injury. Matched catalog product: Microsoft Surface Book. Incident: Microsoft Surface Book Lithium Ion battery swelling and pushing against the screen. Swollen L-Ion batteries are a know fire/explosion risk. Microsoft's support is unhelpful and $3k device is out of warranty after 3 years
This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Official report number: 20211015-8508D-2147359161. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.