Product
Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re
Category
Kitchen Appliance
Report number
20211018-6CA00-2147359137
Ownership age
About 47 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20211018-6CA00-2147359137. Severity: Incident, No Injury. Matched catalog product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re. Source model text: [REDACTED]. Incident: Our Whirlpool 1.9-cu.-ft.-smart-over-the-range-microwave-with-scan-to-cook-technology (wmh78019hz) experienced a computer board/sensor failure while in use. It failed to turn on its automatic vent hood while water was being boiled below it on a gas range. This caused heat damage to the unit itself, which we noticed when we opened the door to the microwave oven and chunks of plastic dropped into pots below. The door is broken and warped. We unplugged the unit and contacted Whirlpool. They have other microwaves on RECALL for what sounds like a similar failure/fire hazard but stated this microwave was not yet reported for such issues.
Official report number: 20211018-6CA00-2147359137. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.