SaferProducts incident

Failure type

Electric Ranges or Ovens (Excl Counter-top Ovens) (278)

Incident narrative

SaferProducts.gov consumer incident report 20211018-CC4EB-2147359132. Severity: No Incident, No Injury. Matched catalog product: LG LSE4613ST. Incident: My husband and I purchased a home in October of 2020. To prepare the home for sale, prop owners did significant renovations, including purchasing all new LG kitchen appliances. This item is present in both photos of the home listing and in our documentation from the purchase of the home, as these appliances conveyed with the home. While cooking a meal in the oven, my husband and I noticed blue enamel chips in the bottom of tour household electric range interior of the oven portion (LG model: LSE4613ST /00 serial number: 001KMQG01084 manufacture date: January 2020). We searched extensively and did not observe any damage. We assumed that this was a remnant of manufacturing and cleaned it up, however; we retained those flakes. We did not notice any further issues until October 2021. Approximately around October 2, while cleaning the oven, my husband and I discovered more blue flakes matching the oven�s interior. We immediately called LG and they agreed to send a technician for diagnostic purposes. We continually reiterated that we purchased our home with this oven, so we did not have the original receipt, just the documentation with the oven on our bill of sale for the home. We were assured that that would not be a problem. The technician visited and coordinated with LG after seeing the pristine condition of the oven and the glass flakes that were falling from an unknown source in the oven�s interior. We were told by both the technician and LG customer service that this was abso