SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20211109-56BE3-3490564. Severity: Incident, No Injury. Product: Kenmore 790.9446.3700 (Oven Range Kenmore). Incident: The consumer indicates that she preheated her oven to 400 degrees Fahrenheit and ten minutes later a heard a popping and crackling sound coming from the kitchen. When the consumer checked, there were flames coming from out of digital display where all the numbers are shown and her kitchen was filling up with black smoke. The consumer immediately called the Fire Department and they advised her to get out of her house and wait for them. By the time the Fire Department arrived, approximately five to ten minutes after they were called, the fire had extinguished itself. Once they finished their inspection, they informed the consumer that the fire was strictly due to her oven range and not her electrical system. The consumer contacted the retailer and the representative she spoke to informed her that they could not assist her as the unit was no longer under warranty. The consumer tried to explain that she was just trying to report the fire but they did not take a complaint. The consumer states that, prior to the incident, the cooktop was used three to four times per week whereas the oven once weekly. The consumer is unsure if she will keep her unit for at least the next thirty days in case an investigation ensues.