SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20211120-AEFE1-2147358700. Severity: Incident, No Injury. Product: Samsung NE58F9500SS (Samsung slide in electric range, model NE58F9500SS - it is stainless steel, smooth top and approximate dimensions 30w x 36h x 26d inches.). Incident: The issue involves an oven overheating well beyond the set temperature to extreme levels. The product is a Samsung model NE58F9500SS electric stove, purchased around 2015 and in use since. Recently, I was baking food and started to smell it burning in about a quarter of the normal cooking time. Opening the stove I could see the food was charred black and smoking - the internal temperature of the oven was very hot and observed the upper element was on. Thinking I had mistakenly selected the wrong oven mode, we used the oven again only to experience the same issue. Testing without food, we've tried different cooking modes (bake, convection bake) and the result is the same; the oven will come to temperature and signal that pre-heating is complete and show the set temperature on the indicator panel. However, it will continue heating inside the oven with the top element on high - I measured the oven temperature with a remote thermometer to exceed 600 degrees. No injuries to report, though some damage to the finish and contents of the cabinets adjacent to the oven.