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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF30HBEDBSR

Category

Kitchen Appliance

Report number

20211122-89334-2147358683

Ownership age

Not stated

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20211122-89334-2147358683. Matched catalog product: Samsung RF30HBEDBSR. Incident: We bought our french door Samsung refrigerator in 2015. The ice maker broke within the first two years. It was fixed since it was under extended warranty. Since then the back cooling vent freezes over . At least once a month we have to defrost the whole refrigerator, in order to restart the ventilator to make it work again. The units temperature goes up to 56f .we had to throw away food and medication.We did put an official complain at [REDACTED] in 2021 to samsung directly.To which Samsung stated that the unit has no recalls. They refused to service the unit, when asked for a supervisor ,they declined stating there is no higher authority to help us.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211122-89334-2147358683. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.