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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Elite 665.14762N510

Category

Kitchen Appliance

Report number

20211201-98334-2147358577

Ownership age

About 75 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20211201-98334-2147358577. Severity: Incident, No Injury. Product: Kenmore Elite 665.14762N510 (Kenmore Elite Stainless Steel Tub Undercounter Dishwasher Model 665.14762N510). Incident: 34YO male. On Sunday, November 29, my wife and I were watching TV after putting our kids in bed and starting our dishwasher. Less than an hour into the wash cycle, around 9pm, we heard a loud popping sound in our kitchen and shortly thereafter smelled a strong chemical/burning odor, though we saw no visible smoke. The door near the dishwasher controls was very hot to the touch. Kenmore Elite Dishwasher model 665.14762N510 serial F53201235 malfunctioned after a loud popping sound during the washing cycle. Circuit breaker tripped circuit. Waited 15+ minutes, opened dishwasher, used fan to try and blow odor out open kitchen window. Nothing inside the machine seamed unusual besides it stopping mid-cycle, still holding water, nothing on the heating element. Scooped water out the next day, unplugged machine and opened door panel revealing melted wires, melted control panel housing plastic and control panel circuit board blackening where electrical fire occurred. Although we have no injuries or other property damages to report, this really scared my family!!!

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211201-98334-2147358577. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.