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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Microsoft Surface Book i7

Category

Laptop

Report number

20211212-8020F-2147358467

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20211212-8020F-2147358467. Severity: Incident, No Injury. Matched catalog product: Microsoft Microsoft Surface Book i7. Source model text: Surface Book i7. Incident: Microsoft knew it Surface Book 3 has a battery issue where they swell and didn't notify the customers who purchased this very expensive product. When my Surface Book 3 didn't close completely I believed the issue was the hinge but after doing a quick google search I discovered the issue is the battery swelling and it had been reported several times to Microsoft. Theses batteries are dangerous and the fact that a lot of business men who fly don't know they have potential fire issue. Microsoft needs to be made to report this problem to customers. Customers like me who purchased these expensive models always activate the warranties. I'm getting ready to take a flight for the holidays and would have taken this potential fire hazard with me on the flight like I always do. I can't imagine what might have happened.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211212-8020F-2147358467. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.