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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

RUDD RUDD Model XE10P06U20U0

Category

Home & Garden

Report number

20211221-9CF5D-2147358348

Ownership age

About 25 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20211221-9CF5D-2147358348. Severity: Incident, No Injury. Product: RUDD RUDD Model XE10P06U20U0 (RUDD 10 gallon 220 VAC electric water heater. Model XE10P06U20U0). Incident: What Happened: On Dec 18, 2021 about 1 am Central Time, The lights flickered and I heard a Buzz or Grunting sound. I turned off the main breaker to the house and went underneath the house. Our RUDD Ten Gallon Water Heater had leaked water from the Heater Probe, on to the Controller. The Controller had a short fire and broke the circuit. Then I disconnected the breaker and wires for the water heater. What type of Product: It was a 10 Gallon Electric 220 VAC water heater. RUDD Model XE10P06U20U0 and serial number Q361933328 manufactured September 2019 Who was using product: The product was idle. No one was using water at that minute. How was product being used: The water heater supplied only the bathroom shower. It was set about 95 or 100 degrees so no one could be scalded. No injuries occurred from the incident. I also have photos of the damage from 18 December 2021 available upon request.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20211221-9CF5D-2147358348. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.