SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20220104-D7B99-2147358180. Severity: Incident, No Injury. Product: Breville Model #BOV900BSS (Breville Smart Oven Air Fryer Pro, Model #BOV900BSS.). Incident: I purchased a high-end toaster oven/air fryer from a reputable retailer. I read the manual thoroughly, and the first time I turned the oven on, it exploded and sent shattered glass flying through my kitchen. There had not been any obvious defects with the oven prior to the explosion. We were working through the initial setup "Before First Use" steps as specified in the manual; specifically, we wiped down the interior of the oven, inserted the crumb tray, plugged it in, and set it for "pizza" which, according to the manual, was supposed to walk it through a 20-minute pre-use cycle to burn off a protective coating from the heating elements. After it completed the "preheat" phase of this cycle, it exploded. When I called Breville's customer service to report this dangerous incident, the representative informed me that the shattered glass was caused by the weather. To be clear, the oven had been in its original packaging and unopened shipping box under our Christmas tree for several weeks prior to first use, and first use occurred in the kitchen of our climate-controlled home. I am unable to view the serial number or other identifying details on the oven without exposing myself to broken glass.