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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Microsoft Surface Pro 4 m3

Category

Electronics

Report number

20220125-971A2-2147357829

Ownership age

Not stated

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220125-971A2-2147357829. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Microsoft Microsoft Surface Pro 4 m3. Source model text: Microsoft Surface Pro 7. Incident: Microsoft Surface Pro 7 overheated, emitted smoke and it had a burning smell. I picked it up to take it outside as I was afraid it would catch fire. I burnt my finger in the process. I am afraid to continue using this computer and Microsoft refuses to resolve this issue because its out of warranty.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220125-971A2-2147357829. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.