SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220201-330D8-3586015. Severity: Incident, No Injury. Product: Whirlpool WMH53521HZ06 (over the range microwave oven). Incident: 1/30/2022: The microwave was in the on position for 30 seconds total, when it began to arc and caught fire. The consumer was heating a frozen microwaveable package of mash potatoes on the metal rack, that came with the microwave. 1/31/2022: He called the dealer, but they referred him to the manufacturer. 1/31/2022: He called the manufacturer and reported the problem to them. He also sent them a video he took of approximately the last 10 seconds of the incident. They scheduled a technician to come out and examine the microwave on Thurs 2/3/2022. The consumer opened the door to turn off the microwave and the fire expanded substantially and then blew itself out within approx.. 2- 3 seconds. The plastic clip in the back of the microwave that holds the metal rack was burned. The consumer believes that the incident was identical to what�s described in CPSC Recall# 16-253 After the initial report the microwave was used with a plate on the bottom and rack. The microwave arced and threw the circuit breaker.