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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE63T811SS

Category

Kitchen Appliance

Report number

20220203-147C0-2147357718

Ownership age

About 1 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220203-147C0-2147357718. Severity: Incident, No Injury. Product: Samsung NE63T811SS (Samsung 30 inch electric slide-in range Model NE63T811SS). Incident: DANGEROUS - fire risk We purchased this stove in January. The burner and oven controls are way too sensitive and they will turn on at the slightest touch or bump with no indication they are on. We have burned hands/fingers numerous times. On January 24th 2022 a knob was accidentally turned on and a small fire started because a bag was knocked onto the stove by a pet. This particular flaw has been reported multiple times with the same outcomes (fire) on other Samsung range models as well. This is a serious and dangerous design flaw that should be rectified immediately, along with a product recall. I've reached out to Samsung by phone and text 4 or 5 times since the incident of 1/24/22 and I'm continually being told someone will contact us asap. I have not heard back and it's been over a week.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220203-147C0-2147357718. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.