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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Roku Roku Premier

Category

Electronics

Report number

20220207-D0D60-2147357670

Ownership age

About 4 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20220207-D0D60-2147357670. Severity: Incident, No Injury. Product: Roku Roku Premier (Roku Premier HD. 4K, HDR). Incident: Turned TV on this past Saturday 2/5/2022 and found a message on screen to contact Roku support/temp. It was not user friendly to write up the concern via their website. The TV screen locked. We reset the device, turned off the device. Still the message of overheating. We packed the device on ice packs to cool it down but the device continues to run hot. We unplugged, repackaged the device and took it to the store We purchased only 5 months ago. But they would not take it back We would have to contact Roku. They gave me a phone number but it was not for consumers to call. [REPORT UPDATE:] This remote is a SAFETY HAZARD. Not sure why this remote is acting this way but the severe safety issue needs to be addressed. I am not risking my life or my family's life with a remote that gets too hot to hold.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220207-D0D60-2147357670. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.