afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Microsoft Surface Pro 4 m3

Category

Electronics

Report number

20220215-968B6-2147357572

Ownership age

About 69 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220215-968B6-2147357572. Severity: Incident, No Injury. Matched catalog product: Microsoft Microsoft Surface Pro 4 m3. Source model text: Microsoft Surface Pro 4 Bundle. Incident: Purchased a Microsoft Surface Pro 4 in June 2016. The product has a manufacturer defect involving the battery. The battery swells, pushes the screen out and has been known to ignite according to reports online. Thousands of people have experienced this issue. Microsoft extended the warranty on the laptop basically admitting the defect. My laptop just missed the warranty period and now they will not do anything about my swollen battery which is potentially a fire hazard. Microsoft told me that I should stop using the laptop immediately. I have no idea how this could not be a product recall? Now I am without a laptop. I paid $2000 for a laptop that lasted 4-5 years and is now useless due to a know defect.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20220215-968B6-2147357572. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.