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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE JGRP20BEJ2BB

Category

Kitchen Appliance

Report number

20220217-061F9-3602805

Ownership age

About 19 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220217-061F9-3602805. Severity: Incident, No Injury. Product: GE JGRP20BEJ2BB (Wall Oven). Incident: The consumer indicates that when her wall oven is on and she opens its door to check on the food inside it, fire comes out. The consumer notes that this has happened four times, the last time being 02/17/2022. The consumer contacted the retailer and explained the situation; on three different occasions service technicians were dispatched however they did not fix the issue. 02/17/2022 - The consumer contacted the Manufacturer and explained the situation. A service technician was dispatched and, upon inspection, was also able to see the fire shoot out of the oven when its door was opened. The service technician contacted the Manufacturer and was informed that they would order a pressure valve. The consumer states that the product has only been used approximately ten times. The consumer is unsure if she will not be keeping her wall oven for at least the next thirty days.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220217-061F9-3602805. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.