SaferProducts incident

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20220228-E2B5D-2147357401. Severity: Incident, No Injury. Matched catalog product: Samsung Flex Wash Model# WV60M990AV1A5 02. Source model text: RF28K9070SG. Incident: We built our house in 2017 We purchased all our kitchen appliances from Barrett Appliances and they were all Samsung products. They talked us into a 5 year extended warranty and boy am I glad they did. The biggest problem we are still having is the 4 flex door refrigerator model number RF28K9070SG The first year the ice maker leaked a little but we thought maybe the door wasn't being closed well. We leveled it and still had the problem In 2018 the leaking was worse from the ice maker and through the water spout all over the front of the refrigerator and on the floor and in the vegetable bin. I finally called CPS to come fix it. We were told that the ice maker was defective and they replaced it with the new updated one. It took about 6 months and it started again. Since 2018 we have had 2 separate companines come to fix this refrigerator only to have this problem condinue. It is a safety issue because we have porcelain floors and it is very slippery. I put towels down but it isn't good enough anymore. The last fix, Samsung had the technician seal the whole side of where the ice maker is and it is so bad now it even has gotten noises. CPS tells us that Samsun knows the issues and is working something out but they are no longer warranting our refrigerator and CPS is dragging this out