SaferProducts incident

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220308-EA236-2147357316. Severity: Incident, No Injury. Matched catalog product: Samsung Model No. NE58K9850WS. Source model text: 30 CF 4-DR FD SS. Incident: We purchased a Samsung Refrigerator MDL RF30KMEDBSR in 2017 and delivered in 2018. The icemaker has been a continual problem as it freezes. I known problem in the industry, a produce defect not a warranty issue. Although the largest problem is that it will not cool below 41 degrees and continually reads higher with usage. We have had three repair visits (replaced power circuit control board and thermistor) all the technicians have been open that these are known and continual issues with Samsung refrigerators. According to the USDA food should be stored at 40 degrees or less and discarded after 2 hrs. After numerous phone calls to Samsung and promises made but not kept we are still facing this unsafe condition. We feel that a reimbursement for expenditure of $1999.99 is far in order that we can purchase a refrigerator that will maintain a safe temperature for our family food.