Product
Smart Home Volcano Microwave Steam Cleaner SKU #1DS1
Category
Kitchen Appliance
Report number
20220316-6FF52-2147357228
Ownership age
About 0 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20220316-6FF52-2147357228. Severity: Incident, No Injury. Product: Smart Home Volcano Microwave Steam Cleaner SKU #1DS1 (Smart Home Volcano Microwave Steam Cleaner ( SKU#1DS1) purchased from Publisher�s Clearinghouse. Instruction sheet says made in China. Product is an ~ 7 inch tall blue plastic volcano representation, with white plastic �lava� flowing down the top 1/3 of the cone.). Incident: Dear Sirs: I would like to take a few minutes to alert you to, what I consider, a very serious safety hazard. I recently purchased one of the �Volcano Microwave Steam Cleaner� items from Publisher�s Clearinghouse (SKU1DS1) This morning I noticed that there had apparently been some food �popped� onto the sides and top of my microwave, and it looked as if it had dried on. I thought this would be the perfect time to try the Volcano Steam Cleaner. I added vinegar to the line, filled with water to the appropriate level, set the microwave cook time to 8 minutes and turned on the power. Sometime after about 4 minutes, we started to see fumes coming out of the top, then about a minute later, we started to see flashes of blue/white light, followed by what looked like flames coming out of the top of the volcano. We thought this was fantastic! What a great idea! We got to enjoy a light show while steam cleaning our microwave. We did a few other chores while we let the Volcano cool down, then, with wet sponge in hand, we opened the microwave to begin the wipe down. I opened the door and, WHAT!?? The microwave was spattered with wisps of carbon black, as was the Volcano. I carefully removed the Volcano and immediately saw that the bottom was 80% gone!!! (See attached photos) There were a few patches of plastic stuck to the [REDACTED] turntable, and almost unbelievably, two patches where it appeared the heat was sufficient to fuse material into the[REDACTED]!! This was a very hot fire! I am wondering whether this Volcano has some fine metal dust, s
Official report number: 20220316-6FF52-2147357228. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.