afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20220326-5CA41-2147357115

Ownership age

About 40 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220326-5CA41-2147357115. Severity: Incident, No Injury. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Source model text: rf38k0970sr/aa. Incident: My Samsung 4 door refrigerator that I purchased in November of 2018 has stopped keeping the correct temperature. First the ice maker went out approx a year and 1/2 after we purchased. Samsung sent repair tec and motherboard and ice maker were replaced. It worked until this week the 3rd week of March it stopped keeping the correct temp all my food was damaged. Repair tec came out cleansed the no condenser and added new oil and [REDACTED] tec said don�t put no food back for a week to make sure it works. Next day it was almost at correct temp. I put internal thermometer inside. Today 3/26 back to not keeping temp freezer is 37 fridge is 57 called Samsung and they said it would send service out again.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20220326-5CA41-2147357115. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.