afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Carrier 58CTX090-16

Category

Home & Garden

Report number

20220326-BA660-2147357113

Ownership age

About 73 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220326-BA660-2147357113. Severity: Incident, No Injury. Product: Carrier 58CTX090-16 (Carrier Home Furnace, Model 58CTX090-16, Serial number 1912A18166, Series 140, Mfg May 2012, light greenish in color). Incident: Furnace made a poof sound. Thermostat display was blank. In a few minutes, went to garage to check. Furnace was off, but there was a burning smell and furnace panel was hot. Took off furnace panel and stickers inside were burning/melting. All 4 burners had flames about 3 inches tall. Turned off power to it -- burners still stayed lit! Had to turn off gas. Called a service place. They came out and determined the gas valve had stuck OPEN! The resulting heat also melted some transformer wires. Cost us $1000 to repair. If I hadn't happened to be home at the time, we could have easily had a fire or a gas explosion. Furnace is a Carrier, Model 58CTX090-16, Serial number 1912A18166, Series 140, Mfg May 2012. I have the defective gas valve and would like to send it to Carrier, but they're such a big company I don't know how to get it to them.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20220326-BA660-2147357113. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.