SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220331-D77ED-3644748. Severity: Incident, No Injury. Product: Samsung RF28HFEDBBC (French door refrigerator with freezer on the bottom). Incident: 8/2019: The back inner portion of the freezer, builds up ice and it prevents the fan from operating. The fan makes a loud clicking sound, while attempting to operate. If the consumer doesn�t address the issue, the plastic fan can break when it hits the ice. This also causes the ice maker to freeze up and stop working. The consumer contacted 2 different service technicians in his area. Both technicians told him that they could come out, but they also informed him that they have done repairs for several hundred dollars on other people�s refrigerators (this same mfr.), and the repairs did not last and never solved the problem. Instead, the technicians made a couple suggestions for the consumer to try. � Remove all of the food and place it in coolers; unplug the machine, thaw the ice and try the refrigerator again. The consumer had to purchase an additional freezer to store their food. At times, the ice build-up in the back was extensive and had spread all around the coils. The recommended steps did not solve the problem. The ice build up returned a few weeks later and the problem with the coils returned a couple months later. The consumer had to repeat this process, numerous times, to be able to use the refrigerator. The consume reported the incident to the manufacturer and was given a Confirmation Number: (Transdiction Number- [REDACTED]) and she spoke to [REDACTED] (last name unknown). The manufacturer was unwilling to offers any assistance with repairing the fridge and indicated that it was past the warranty period. The consumer noted that the problem was present when their