Product
Samsung RF263BEAESR
Category
Kitchen Appliance
Report number
20220402-F6898-2147357017
Ownership age
About 105 months to failure (from purchase date when reported)
Failure type
Refrigerators (276)
Incident narrative
SaferProducts.gov consumer incident report 20220402-F6898-2147357017. Severity: Incident, No Injury. Matched catalog product: Samsung RF263BEAESR. Incident: I own a Samsung rf263beaesr refrigerator. Purchased in 2013. I began to have water collecting in deli tray and icing on walls. I called Samsung and they issued a ticket. I payed a Samsung tech to fix the issue on 10/20/2021. About 4 MTHS later waterline & food began to freeze. I called Samsung and was advised to reset fridge by unplugging. I did that. After about an hour of fridge being plugged in and running again, the refrigerator began filling up with water and pouring water out onto kitchen floor like a waterfall.. I had to urgently cut off water supply. Now fridge compressor doesn't even turn on anymore. This fridge has caused very much damage to my home and now refrigerator is being replaced. it was an expensive defective fridge. I put more money into it to be serviced. I lost all food in it, plus water Damages. Myself and my children could have been severely hurt
Official report number: 20220402-F6898-2147357017. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.