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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KODE500ESS

Category

Kitchen Appliance

Report number

20220405-67A1B-2147356993

Ownership age

About 33 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20220405-67A1B-2147356993. Severity: Incident, No Injury. Matched catalog product: KitchenAid KODE500ESS. Source model text: KODE500ESS04. Incident: Kitchenaid double electric wall oven Model number KODE500ESS04. Three minutes into preheating the oven, I heard a loud screeching sound. I looked over to the ovens and saw it was bright red--- like a blow torch and smoking. I ran over and turned the oven off at which time the control panel shorted out. The rear heating element came apart in pieces. There was ashy dust covering the interior. This happened in the upper oven. I realized after, I could possibly have been electrocuted when I turned off the oven. If I hadn't been in the kitchen, my house might have burned down. This is not an isolated incident---I went back to Lowe's website to read the reviews on this oven and found a consumer had the same thing occur only it was in the bottom oven. Kitchenaid needs to rectify their design and make sure they are not using substandard parts. Their quality control department certainly needs some oversight. I have owned this wall unit less than 3 years.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220405-67A1B-2147356993. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.