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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool WRS973CIDM00

Category

Kitchen Appliance

Report number

20220406-2C6C8-2147356975

Ownership age

About 65 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220406-2C6C8-2147356975. Severity: Incident, No Injury. Product: Whirlpool WRS973CIDM00 (Whirlpool Gold freestanding side by side refrigerator freeezer). Incident: Whirlpool Refrigerator/freezer...severed wires in freezer door harness from opening and closing freezer door. First lights in the freezer stopped working, then ice maker stopped working. Appliance repair came out and stated the wiring harness had severed and attempted to order a harness. Harness is no longer available. Severed wires are a shock and fire hazard; later on smelled plastic overheated or melting and contacted Whirlpool around October 5, 2021. On October 28 Whirlpool repair came out and they stated it required a whole new door, which they ordered. After almost 6 months the replacement door has never arrived and Whirlpool now admits it's unlikely it will ever arrive as they have no idea what the status is. A week ago Whirlpool agreed to give us an allowance of 50% towards a new refrigerator freezer but nothing reasonable suitable is in stock for us to choose from across any of their brands, although suitable models are available through [REDACTED] and other stores.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220406-2C6C8-2147356975. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.