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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF22KREDBSG

Category

Kitchen Appliance

Report number

20220413-3CCE7-2147356886

Ownership age

About 66 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220413-3CCE7-2147356886. Severity: Incident, No Injury. Product: Samsung RF22KREDBSG (Samsung RF22KREDBSG Black Stainless Steel Counter Depth 22.3 cu ft French Door Refrigerator. 35 3/4in X 70 in X 31 in). Incident: I am writing you about my Samsung refrigerator (Model # RF22KREDBSG/AA). This refrigerator keeps unsafe temperatures which is a known issue to Samsung that they refuse to address. Sometimes, my refrigerator reaches temperatures over 42 degrees. There is a [REDACTED] group called Samsung Refrigerator Recall U.S.A. Now. There are over 105K members who are having similar issues. The ice machine freezes over, leaks on the interior and exterior of the appliance. Some have even sparked and started fires. I have been having issues with the product since I bought it in October of 2016. There is a class action lawsuit with the refrigerator. Samsung refuses to address the dangerous temperatures. The only thing they have offered me is to repair/replace the ice machine for free. This has already been done twiceandit has not resolved the issue. Several people have had their ice machine replaced only to have more severe issues develop as a result.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220413-3CCE7-2147356886. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.