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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Samsung NE589500SS

Category

Kitchen Appliance

Report number

20220414-764F3-2147356872

Ownership age

About 75 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220414-764F3-2147356872. Severity: No Incident, No Injury. Product: Samsung Samsung NE589500SS (Samsung Model 01 number NE589500SS. This is a regular very common electric range bought at BestBuy, they still sell similar models.). Incident: I bought an electric range for my house and it has a very unsafe and hazardous front cook tops temperature control knobs; if anyone touchs and/ or leans against the range while on the kitchen or by the sink the knob turns on itself, the person then leaves the room but does not realize the range had been turned on. Anything on the cooktop will cook will get hot or catch in fire. If the person leaves the house without double checking on the cook top knobs he/she can put fire on the house inadvertently. This happens every time it anyone leans or touches the stove and it happened since i bought it and since it was brand new. The manufacturer or the seller will not do anything about it. This had happen several times throghout many years. Fortunatelly I had just lost pans or burned kitchen stuff because I always come back to check on the stove if it's on or off. The Sumsang electric range model in question can put fire in anybody's house in a matter of minutes.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220414-764F3-2147356872. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.