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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Samsung NE589500SS

Category

Kitchen Appliance

Report number

20220415-0619A-2147356844

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220415-0619A-2147356844. Severity: Injury, Level of care not known. Matched catalog product: Samsung Samsung NE589500SS. Incident: Purchased a new Samsun refrigerator which over heated, ruined food in the freezer, causing my children and wife to become ill. Then all of the food in the refrigerator spoiled. This ruined our floor and over $600 worth of food. We are a family of 6 with 4 children, and we are on a limited fixed income. They don't want to cover the warranty or the extended warranty. They sent a person out to replace the compressor and mother board and that didn't fix it, the tech said it is not fixable. Samsun was going to give me a $1400 voucher to use on their web site and then rescinded it with no explanation. I advised that I wasn't takin a frig of lesser value then what I currently have.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220415-0619A-2147356844. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.