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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model Number- RF18HFENBSR US

Category

Kitchen Appliance

Report number

20220419-9FC3F-2147356736

Ownership age

About 88 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20220419-9FC3F-2147356736. Severity: Injury, Level of care not known. Matched catalog product: Samsung Model Number- RF18HFENBSR US. Incident: My Samsung refrigerator stopped cooling to a safe temp for food storage. As a result, I became ill after eating food from the refrigerator before realizing the temps had been somewhere between 54-58 degrees for a few days. This unit is part of a class-action lawsuit against Samsung. I have filled with the NJ BBB and the NJ Attorney General, due to the known manufaturing and design defects in these units. Samsung knowingly sold these defective units, even though there is no fix for the compressor issue or the ice maker issue. Samsun has refused a refund and instead has offered yet another �fix� for the unit. Again, no fix will help a manufacturing and design defect.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220419-9FC3F-2147356736. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.