Product
GE The model # is -JGBS60DEK6WW.
Category
Kitchen Appliance
Report number
20220422-635A0-2147356625
Ownership age
About 19 months to failure (from purchase date when reported)
Failure type
Stopped working / malfunction
Incident narrative
SaferProducts.gov consumer incident report 20220422-635A0-2147356625. Severity: Incident, No Injury. Matched catalog product: GE The model # is -JGBS60DEK6WW.. Source model text: Model GWE19JGLNFBB. Incident: There is a current recall on GE French Door Bottom Freezer Refrigerators for the handle falling off and people falling. My refrigerator which is a Model GWE19JGLBB installed 9/09/2020 has the exact same defect and is not included in the recall. The handle has pulled off multiple times, the first time I fell back into the stove. It is only popped on with a weak plastic fastener designed to fail. This was acknowledged by a service technician who came under warranty for an unrelated issue and agreed it is a ridiculous design. He had GE send me replacement plastic clips (photo attached) which are just as weak as the originals. We have since resigned ourselves to opening the bottom freezer by grabbing the sides of the drawer and not using the handle. A friend getting some ice unknowingly used the handle and it popped off again and they banged into the stove opposite the refrigerator. If GE has a legitimate fix for this I feel my model number should be included.
Official report number: 20220422-635A0-2147356625. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.