SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20220424-662EA-2147356577. Severity: Incident, No Injury. Product: Samsung Galaxy S10 Model SM-G973U1 (Samsung Galaxy S10 128GB (Unlocked), Color: Prism Black. Dimensions and Weight: 149.9 x 70.4 x 7.8 mm (screen size is 6.1" in the full rectangle and 6.0" with accounting for the rounded corners); Weight: 157 g (5.5 oz). Display: 6.1" Quad HD+ Dynamic AMOLED Infinity-O Display (3040x1440), 550 ppi, HDR10+ certified. Features: 10MP Selfie Camera, Dual Pixel AF; Pixel size: 1.22�m; FOV: 80�; F.No (aperture) : F1.9; Live focus. Processor: Qualcomm Snapdragon 855 (SM8150), Octa-core 2.8 GHz, 64-bit, 7nm application processor. Rear Camera (Triple camera) - Dual OIS; (Optical Image Stabilization); 0.5x out and 2x in optical zoom; Up to 10x digital zoom; HDR10+ recording; Tracking AF. Battery capacity: 3400 mAh.). Incident: The swollen battery is obviously a major problem with the Samsung Galaxy S10 smartphone. I've experienced this issue two years in a row -- once while the phone was under warranty (expired in April 2021) and lately just over a year later in April 2022 after the warranty expired. Like other users who complained about this issue, I use a Samsung-branded wireless charger to charge my phone (the Samsung name is embossed on the face of the charger). This issue is an obvious major design flaw, not to mention a massive safety defect that puts its user at risk of injury or property destruction. This expensive device should last longer than a year or two, and users should not have to sponsor or even subsidize Samsung's flawed products. I was furious to find out that I had to pay for a mechanical defect that was NOT customer-initiated -- regardless of the in-status or out-of-warranty status of the smartphone.