SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220428-CDACB-2147356475. Severity: No Incident, No Injury. Product: Frigidaire FGEF3032MFE (Home appliance cooking stove Model FGEF3032MFE, Serial no. VF24351411.). Incident: Right before Easter our oven caught fire while in use. Model FGEF3032MFE, Serial no. VF24351411. Subsequently we had to purchase a new range. I did save the control board from the defective oven, attached are some pictures. My biggest concern with this incident is that while the oven was on bake, zucchini breads were being baked, it reverted to broiler high when failure occurred. Had this failure occurred right after starting the baking we would not have been home to shut off the oven / breaker as we ran to the store. This would most assuredly led to a house fire! From a safety standpoint, how could this control panel have passed UL testing if this type of resistor failure could cause the oven to not trip an internal fuse, or the house breaker? I attempted to speak with someone at Frigidaire / electrolux but after thirty minutes the only human I was able to reach wanted to read me their script on "pull the plug and wait five minutes" even though I explained the fact that there was a fire on the control panel. When I asked to be transferred to either a supervisor or better yet a safety department, I was blind transferred to an automated message that played one and disconnected. I would like to have someone call me please. [REDACTED]