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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF28JBEDBSR

Category

Kitchen Appliance

Report number

20220503-A0E82-2147356374

Ownership age

About 72 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20220503-A0E82-2147356374. Matched catalog product: Samsung RF28JBEDBSR. Incident: My Samsung refrigerator is once again failing. in 12/20, the faulty ice maker was replaced due to failure from a known design flaw. The icemaker and refrigerator are once again failing. The refrigerator and freezer are not holding appropriate temperature and all the food is spoiling. We have a baby and it is not safe to feed him and all the breast milk is going bad. My wife is absolutely horrified. There is over a year's worth of breast milk saved up in the refrigerator and it is liquified and spoiling. This item is 100% irreplaceable. I am in need of an emergency repair or refund. We are a household of 5 and the spoiled foods are excessive.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20220503-A0E82-2147356374. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.