afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung RF263BEAESG

Category

Kitchen Appliance

Report number

20220508-3943D-2147356304

Ownership age

About 43 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20220508-3943D-2147356304. Severity: Injury, Level of care not known. Matched catalog product: Samsung RF263BEAESG. Incident: I was defrosting my problematic Samsung French door refrigerator with a hair dryer and received a tremendous shock when ice melted into the hair dryer. Why was I using a hair dryer to defrost my icemaker? Because it freezes up and stops making ice about once a week. The Samsung French door icemaker issues is a very common problem as discussed in multiple online community groups, and a hot hair dryer seems to be the most commonly mentioned solution. Samsung is aware of the product defect, and they are also aware of the methods people are using - including hair dryers - to unfreeze their icemakers as many people have posted it on their community pages. Samsung has refused to address the issue, and is aware of the hair dryer solution.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20220508-3943D-2147356304. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.