SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20220526-69EED-3753299. Severity: Incident, No Injury. Product: LG DLG3401W (Gas Dryer). Incident: Caller stated that the gas dryer was first used on 6/26/21. He stated that on May 12th his spouse noticed smoke emanating from the unit. When they open the unit there was soot on the dryer vent , the unit was extremely hot to the touch. (5/12)Caller stated that the contacted the manufacturer and they sent out a service technician case#[REDACTED]), he stated that there was a report and observation made for the incident. He stated that the technician used a device that there was no lint or anything that could have account to the incident. Caller is concerned that the manufacturer advised to send a technician for repair but he does not feel that this is acceptable due to the fire incident and should be replaced. The manufacturer stated that he refused the option given and will not assist him anymore. Caller feels that this dryer poses a fire hazard and should be recalled. Report update 5/27/22: This dryer caught fire 10.5 months after we bought it new from an authorized dealer. There was extensive smoke damage and, obviously, our home and the safety of my family (wife, two daughters and a dog) were imperiled. Luckily, in the end, only the dryer was dryer was ruined. Who knows what chemicals we were exposed to from the smoke?! The WORST part of it all was how LG ducked and weaved and finally turned their backs on us completely. The only thing they would offer to do was repair this faulty, dangerous unit. I told them I don't care if 10 NASA scientists came to our house, fully disassembled and put the unit back together again, it will NEVER be used in our home EVER AGAIN. Who kno